NETIQUETTE
Treat email messages as any other written communications. Netiquette is coined to encourage common sense, politeness and general rules for Internet etiquette.
1. Use business language in all work-related messages.
2. Remember that messages may be printed or forwarded to other people. This permanence can be helpful or
detrimental in a business environment. Remember that once Send is selected, the message is gone.
3. Proofread and check spelling before sending messages.
4. Do not type messages in all capital letters - this practice implies shouting or anger.
5. Remember that the reader does not have the benefit of tone-of-voice and facial clues to help understand
messages and intended meaning or tone.
6. Whenever possible, respond immediately to email messages. This practice makes a good impression.
1. Use business language in all work-related messages.
2. Remember that messages may be printed or forwarded to other people. This permanence can be helpful or
detrimental in a business environment. Remember that once Send is selected, the message is gone.
3. Proofread and check spelling before sending messages.
4. Do not type messages in all capital letters - this practice implies shouting or anger.
5. Remember that the reader does not have the benefit of tone-of-voice and facial clues to help understand
messages and intended meaning or tone.
6. Whenever possible, respond immediately to email messages. This practice makes a good impression.